OUTLWD FAQ: Sizing, Orders, Payment and Care

Start with the product page for the piece you want, your order confirmation for an existing purchase, and the published policy for return instructions. If anything is unclear, contact OUTLWD before ordering or returning an item.

How do I choose a chain, bracelet or ring size?

Use the size guide to measure, then compare the exact product and variant. Confirm the sizing system for rings when only a number is shown. A photograph or an old number in a product handle is not a reliable measurement.

Does every pendant include a chain?

No blanket rule applies. Read the included-items description and selected variant. Some pages offer pendant-only and pendant-and-chain options at different prices. Do not treat the lowest displayed price as the price of every item in a styled image.

How long does shipping take?

The Shipping & Returns page currently states that orders typically arrive within 4–15 days of the order date. That is the published general estimate, not a verified promise for your pincode or an event date. Check any delivery information shown for your order and contact support if timing is critical.

Is shipping free?

The current Shipping & Returns page states free shipping within India with no minimum order value. Review the final checkout total for your specific order before paying, and ask support to clarify any discrepancy.

Which payment methods are available?

Checkout shows the payment methods available for your order, including any upfront amount and remaining balance. Review those details and the final total before paying. See the shipping terms for further information, and contact support if the amounts or instructions are unclear. Available options may differ between checkouts.

How can I track my order?

Use the Track My Order page and any tracking details provided with your order. If tracking is missing or unclear, contact support with your order number and the issue. Do not send passwords, OTPs or card information.

What should I do if my item arrives damaged or incorrect?

Contact support promptly with your order number and clear photographs of the piece and packaging. Keep the item unused and retain its packaging while you ask for the next steps. Read the published returns policy before sending anything back. If a deadline or instruction is unclear, request clarification through Contact; this FAQ does not create a new return or refund entitlement.

Can I cancel or change an order?

Contact support as soon as possible with the order number and requested change. The Shipping & Returns page describes cancellation before dispatch. Do not assume an order has been changed or cancelled until support confirms it.

Can I wear plated jewellery in the shower or gym?

The conservative care approach is to remove it before bathing, swimming or sweaty workouts. Follow the exact product's care guidance. Read our plated jewellery care guide for gentle handling and storage; it is not a warranty or a permanent-finish promise.

Does “iced” mean diamond or moissanite?

No. “Iced” describes an appearance. Read the named stone material. If a listing only says diamond simulant, the exact simulant remains unspecified. Our stone terminology guide explains the difference.

Where can I ask another question?

Use the Contact page. Include the product link for a specification question or your order number for an order issue.